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Walking a mile in your shoes

Tucked inside GolfNow headquarters is a new addition - a fully featured training space called The Golf Shop.

Tucked inside GolfNow headquarters is a new addition – a fully featured training space called The Golf Shop.

A newly opened space within GolfNow headquarters is designed to help our staff do an even better job for course partners like you.

The Golf Shop provides GolfNow’s teams with a real-world, hands-on learning environment that is ideal for testing and training on the technology on which you rely. Complete with desktop and mobile (tablet) stations, this new space offers a host of opportunities, including: tee sheet training for sales, implementation, and support; golf operations training for those new to the industry; recording of training and support videos; testing and troubleshooting; and more.

We look forward to utilizing this space to provide new levels of service and support to course partners, and to continue developing cutting-edge technology solutions that help your business.

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N2KSupport

Latest email templates available in GNC

Seasonal email template examplesDirect communication with your golfers, whether to keep them up to date on course news or remind them of holiday golf opportunities, is integral to any business’ success.

As we continue to expand your golfer communication options, new email templates have been added to GNC for your use. The latest additions, which you can find in your dashboard now, include:

  • good weather
  • scheduled maintenance
  • special rates
  • shotgun starts
  • … and more.

For additional guidance on how to set up and send emails to your customers, visit our support document.

 

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N2K

Big finish to PGA TOUR season

The culmination of the 2017 PGA TOUR season enters its final event this week, the TOUR Championship, with many questions still to be answered. Among them, who will be FedExCup champion? While Jordan Spieth, Dustin Johnson and Justin Thomas control their own destiny within the top-5 entering competition at East Lake, there are others just waiting for their chance to break through and grab the $10 million winner’s check. Tune in to NBC Sports Group’s exclusive coverage all week.

Watch the United States Team, including Jordan Spieth and Patrick Reed, defend the Presidents Cup against the International Team on Golf Channel and NBC.

Watch the United States Team, including Jordan Spieth and Patrick Reed, defend the Presidents Cup against the International Team on Golf Channel and NBC. *Photo credit: Getty Images

The winner of the TOUR Championship may not have much time to celebrate, as the biennial Presidents Cup competition gets underway Sept. 28, with the New York skyline serving as a picturesque backdrop. Taking place at Liberty National Golf Club in Jersey City, this year’s event will see a determined International Team trying to rebound from a disappointing loss to the United States in 2015. Golf Channel and NBC Sports will dedicated more than 50 hours of live news, analysis and tournament coverage.

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N2K

Hurricane Irma – Affected Course Partners

Hurricane-N2KBlogBanner-JM-090717-729x250As the storm approaches your market, GolfNow is proactively blocking tee time inventory on your behalf. Below is the current plan for blocking inventory, by market, based on the National Hurricane Center forecast.

  • Atlanta: Monday, Sept. 11
  • Puerto Rico: Saturday, Sept. 9 – Monday, Sept. 11
  • Miami: Saturday, Sept. 9 – Monday, Sept. 11
  • Naples: Saturday, Sept. 9 – Monday, Sept. 11
  • West Palm Beach: Saturday, Sept. 9 – Monday, Sept. 11
  • Daytona/Space Coast: Saturday, Sept. 9 – Monday, Sept. 11
  • Orlando: Sunday, Sept. 10 – Monday, Sept. 11
  • Tampa/St. Pete: Sunday, Sept. 10 – Monday, Sept. 11
  • Jacksonville: Sunday, Sept. 10 – Monday, Sept. 11
  • Jekyll Island/Savannah: Sunday, Sept. 10 – Tuesday, Sept. 12

Please feel free to contact the inventory team by emailing golfnowsupport@golfchannel.com if you would prefer different timing. Also, if you have already reached out to our team, we’ve noted your preferences and will manage your inventory accordingly.

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N2K

Weather Advisory – Hurricane Irma

Hurricane-N2KBlogBanner-JM-090717-729x250Hurricane Irma will approach and impact Florida and other Southeastern U.S. markets over the weekend and early into next week, potentially affecting thousands of our golf course partners, as well as GolfNow’s world headquarters in Orlando.

In general, our Cares partner support team expects some of our call center services may be delayed/affected during the following times:

  • Saturday, Sept. 9 – Tuesday, Sept. 12

These estimates are dependent on the path of the storm and the overall impact on our staff here in Central Florida. We will continue to work from alternate locations as long as weather permits, and we appreciate your patience as we focus on ensuring everyone’s safety.

As a contingency, we have a limited number of remote staff prepared to help by answering calls and assisting as much as possible. Knowing this, if a need arises and you must call, we ask for your patience and to keep the following in mind:

  • Latest updates – We will be sharing information regularly within this Weather Advisory blog post. Please check back daily for the most up-to-date details.
  • Tee sheet and POS support – If power and internet outages impact some of our staff, remote personnel will be available to help with urgent matters. We ask that you hold any general questions until we are back at full strength and we communicate the “all clear” to you. You can visit business.golfnow.com/support and choose the product or topic for which you need necessary and additional support.
  • Inventory and pricing support – If you have urgent rate changes for the affected period mentioned above, send them to us immediately at golfnowsupport@golfchannel.com. Depending on the volume of requests, we will do our best to process them prior to any power outages. You can also send them directly to your GolfNow Representative, or update them yourself using the help tools at business.golfnow.com/support/golfnow-central. We will be glad to take non-urgent updates after any storm-related issues have been resolved.
  • Website support – Please email requests to websites@golfnow.com, and we will do our best to get them processed as soon as possible. Note that some may not be completed until later next week.
  • Plus course partners – Your specialists have taken steps to prepare and schedule social media and email communication in advance. We have dialed up our pricing automation for our Plus partners and will monitor results from offsite locations. Should you need to reach your specialist, he or she will be available via cell phone. In the event that cell phone service is lost, we encourage you to contact your local market sales manager and/or post a message in your Plus communication center, which will be monitored by several members of the GolfNow Plus team.

Thank you for being a valued partner. We appreciate your business and your understanding as we prepare for a safe return to normal operations.

GolfNow Team

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N2KRideServices

Plan for next season and save

RideAgro0917Business owners like yourself are always looking for ways to lower your overhead, and saving on everyday purchases with Ride is an easy way to do that.

For a limited time, we are offering course partners the chance to receive an additional 5% rebate on every agro order placed between now and the end of 2017. That rebate is on top of the 6%-10% that your business would normally save on agronomy supply purchases every day as part of the Ride program.

In addition, delivery is quick, and you can reduce risk and save money at the same time thanks to a unique product swap program. Contact your GolfNow representative to take advantage of the Ride promotion today or fill out our request form to get additional information about the potential for your course.

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