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Changing a user’s password

Available to: Admins, User Managers
Optional Permissions Required: None
System Settings Required: None

If an employee or user at your location forgot his/her password, he/she can retrieve his/her login information on by clicking the Retrieve your credentials link on the login page.


You can also change the password for them in System Settings > Logins.

To change a user/employee’s password:

  1. Go to System Settings then Logins.
  2. Find the user in the list and click Edit in the Actions column.
  3. Scroll down to the Login section. From this section, you can change the username and password.
  4. Check User must change password next login if you’ll allow the user to set his/her own password after they log in with the password you just entered.
  5. Click Submit.

Note: If you change the user’s password using this method, the system will not send an automated email with the new password. Be sure to give the user his/her new password.

Support categories
Gift certificates and cards
Merchant processing and POS
System requirements
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