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Charging credit account balances

Available to:  Admins, Reporting
Optional Permissions Required:  None
System Settings Required:  None

If you offer customer credit accounts, you can charge account balances in bulk or individually.

Bulk-charge credit account balances

Integrated merchant processing required

Note: Customers with open credit card balances must have credit cards on file to charge. Cash can be accepted to pay account balances manually, one customer at a time.

  1. Go the Reports tab.
  2. Click on Bulk Charge.
  3. Click Credit Account Billing.
  4. Optional: Use the search criteria to narrow down the results list to Open Balance only.
  5. Ensure that all customers with open balances have credit cards listed in the Charge to column.
  6. Select the customers to charge.
    • To charge all customers, check the Select All box on the top left.
    • To charge a few customers, check individual boxes.
  7. Click Charge Selected.
  8. Click Charge on the pop-up window to confirm you want to charge.
  9. Wait for the charges to process. This may take a few minutes depending on how many customers you are charging
  10. When the charge is complete, you will be redirected to the Credit Account Billing.
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