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Creating a Price Override Reasons menu

Available to: Admins
Optional Permissions Required: None
System Settings Required: None

Create a list of price override reasons that an employee must select if he/she overrides the price of an item in an order. The reasons, along with how many times they are selected and by whom, are tracked in the Override Reasons Report.

Common override reasons include “Unhappy customer,” “Damaged product,” and “Employee Discount.”

Create override reasons

  1. Go to System Settings then Payment Settings.
  2. Scroll down to Override Reasons and click the pencil icon to edit.
  3. Type an override reason in the text box.
  4. Click Add.
    Merchant processing
  5. Add additional override reasons.
  6. Check Required to force all users to select an override reason to successfully override the price.
  7. Click Close Edit.

Select override reasons in an order

  1. Click on the line item in the order. The fields in the line will become editable.
  2. Enter a new final price, or use the % option in the drop-down menu to enter a discount. If a percent override is entered, the price adjusts automatically to reflect the discount.
  3. Select an override reason from the drop-down menu.
    Merchant processing
  4. Click Save. The override reason and override amount will appear in the Adjustment column.

Track override reasons

Use Override Reasons report to find every order with a price override in a selected date range. The report includes data on the total adjustment amounts for each override reason. Click on a reason to drill down to all orders where that reason was selected.

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