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Reservations II support

Issuing a Rain Check or Refund

Issuing a Rain Check

  1. On the Tee Sheet, highlight the tee time of the customer or party you want to issue a rain check for.
  2. Under the Edit tab at the right-hand side of the page, select Rain Check. The Issue Rain Check page appears.
  3. Fill in the following fields:
    1. Issue For: From the dropdown list, select the number of holes to issue the rain check for (i.e. the number of holes that have not been played).
    2. Valid At: Select from the dropdown list the location where the rain check can be redeemed.  Select <All> if there are no restrictions.
    3. Expires: Click in the field. A pop-up calendar appears; select an expiry date.
  4. (Optional) Enter any additional Notes about the rain check. By default, rain checks include the customer name and number of holes played.
  5. Click Issue. The POS page appears in a pop-up window with the rain check transaction entered in the grid.
  6. Click the Cash button to process the rain check like a normal transaction in POS. The rain check will be recorded, and a receipt will be printed.
  7. The Tee Sheet appears with a rain check icon below the player names to indicate the rain check.

Issuing a Refund

  1. On the Tee Sheet, highlight the tee time of the customer or party you want to issue a refund for.
  2. Under the Edit tab at the right-hand side of the page, select Refund. The POS page appears in a pop-up window with the refund transaction entered in the grid.
  3. Process the refund in POS using the appropriate payment type.
  4. The Tee Sheet appears with a refund icon below the player names to indicate the refund.
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