Need help? Call GolfNow Cares Partner Support (844) 800‑GOLF
GolfNow Business

Reservations II support

Placing a Transaction On Hold & Recalling Hold

Placing a Transaction on Hold

A customer may request that you place a transaction on hold. This may be due to the need to browse for more items in the store, or, a preference to make payment later at a different station (for example, in conjunction with the sale of food and beverage at a golf course restaurant).

To place a transaction on hold:

1. In the Transaction frame, click Hold. 
2. The Hold a Transaction page appears in the frame.

GEN Hold Trans

3. In the Name box, enter the customer’s name, or table number. The User field will be pre-filled with the name of the logged-in clerk or manager. If you like, you can enter a different User name under which to hold the order. Held orders are grouped by User name.
4. Do one of the following:

  • Click the Hold button to perform the hold.
  • Click the Send to Kitchen/Bar button to hold and print the transaction to any applicable kitchen printers.
  • Click Print & Hold to print the transaction to your receipt printer and hold the transaction.
  • Click Cancel to return to the transaction in the Transaction Grid.

Recalling a Transaction

Once a customer is ready to complete a transaction that was put on hold, you can recall that transaction and proceed in its completion.

1. In the Transaction frame, click Recall.
2. The Recall a Transaction page appears in the frame.

GEN Recall Transaction

View Transactions for:

  • User – Displays all your held transactions, regardless of station, within the current
  • Station – Displays all users’ held transactions within the current station and
  • Store – Displays all users’ held transactions for all stations within the current

How to Interpret the Table by Column:

  • Name Name of the customer or other identifier, such as table number, for the
  • Last Held – Date and time the transaction was last placed on
  • Check Total – Displays the current total of the held
  • Payment Status – Payment status, if any, of the held There are three status types:
    • Pre-Authorized – Represents a held transaction that is in the process of being fully paid, but has only been pre-authorized.
    • Partially Paid – Represents a held transaction that has had one or more payments applied to it that doesn’t cover the full amount
    • Pre-Auth, Partial – Represents a held transaction that has had one or more payments applied to it that doesn’t cover the full amount owing AND is in the process of having a payment applied to it that has only been pre-authorized.
  • Check – Click the Print button to print the transaction to your receipt printer. This option requires the Print Held Transactions setting in Station Settings to be

3. Click the desired transaction in the table(s) to recall.

The recalled transaction appears in the transaction grid. Additional items can now be added for sale and/or payment received.

Support categories
Common troubleshooting
    Coming soon.
Events
    Coming soon
Online booking
    Coming soon
POS
POS admin
Release notes / infrastructure requirements
    Coming soon