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How to Process Debit Card (Mercury)

In this tutorial, you will learn how to process a Debit Card using Mercury and a Debit Pin Pad.

Transactions Without Tips

This procedure is to be followed if tips are NOT setup for collection.

  1. Enter items for sale in Shopping Cart
  2. Click Pay to enter the Payment screen,
  3. Click Debit Terminal
    Screen Shot 2014-11-24 at 4.42.59 PM
  4. Click Process card
  5. A processing window will appear,
    Screen Shot 2014-11-24 at 4.43.27 PM
  6. At this time, swipe the Debit Card in the Pin Pad.
  7. The Pin Pad asks if the amount to be charged is correct. Have the customer press OK on the Pin Pad.
  8. The Pin Pad will ask for Checking or Savings. Have the customer select which account.
  9. The Pin Pad will ask for the Pin number. Have the customer enter his/her ping and click OK.
  10. The pin pad will say approved and Print the Receipts the Payment screen will show the card as processed
    Screen Shot 2014-11-24 at 4.43.32 PM
  11. Click Post

Example receipts:

Screen Shot 2014-11-24 at 4.43.41 PM

Transactions with Tips

  • Tips can be enabled in the Payment Media screen in Fore! Sell. Open the Payment Media screen and make sure the Tip payment media is active. The Tip media button will be added to the Payment screen, but a low Report Order number will move it to the bottom of the list.
  • Processing debit transactions with tips is the same as processing a transaction without tips, except for one extra step in the procedure above between 7 and 8:
  • The pin pad will ask how much of a tip to add to the transaction and the customer would type in the amount of the tip and press OK,
  • Proceed to step 8.
  • Tips entered in the debit machine appear under the Tip column in the Reprint/Tips tab in the shopping cart. In the tip screen the tip shows under the Debit payment media. On the variance report the tips show in the Debit payment media. If cash out is checked for Debit, tips are subtracted from cash on the variance report.

Example receipts:

Screen Shot 2014-11-24 at 4.43.46 PM

Troubleshooting

  • After setup or any successful Key Change, the first couple of transaction might fail with an error like 899/94, which means Decline but retry. It is normal for the first three transactions to fail. If more fail, make sure the sequence number is correct.
  • If a transaction is approved, two debit receipts will print and then the GolfNow Reservations itemized receipt. The sale will complete and the shopping cart should be empty.
  • If a transaction is not approved, one debit receipt will print with an error on it. The sale will not complete and the shopping cart will still be open with the sales items in it. Click OK to try to complete the sale again.
  • Error Codes:
    Screen Shot 2014-11-24 at 4.43.53 PM

Example receipt when a transaction is not approved:

Screen Shot 2014-11-24 at 4.44.00 PM

Screen Shot 2014-11-24 at 4.44.06 PM

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