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Reservations II support

Processing a Return

An item can be entered for return processing using a SKU, transaction, or ticket number. POS also allows you to perform a search for SKU and transaction numbers, to ensure that you are processing a return for the correct item.

1. In the Functions frame, click the User Functions tab.
2. Click Return.
3. Do one of the following:

  • To process a return with a SKU number, click SKU
  • To process a return with a transaction number, click Transaction
  • To process a return with a ticket number, click Ticket

4. In the Numbers box, enter the number and click Return.

The return item is added to the transaction grid.

Processing a Return by SKU

1. On the Process a Return page, click SKU.
2. In the Number box, enter the SKU’s first character (or as many as you are able to remember), and then click Search.
3. The SKU Search Results page appears.
4. Click the desired SKU and click Return.

The SKU is added to the transaction grid as a return item.

Processing a Return by Transaction

To search for a transaction for return processing:

1. On the Process a Return page, click Transaction.
2. In the Number box, enter the transaction’s first character (or as many as you are able to remember), and then click Search.
3. The Transaction Search Results page appears in the frame.

GEN transaction return

Interpreting the Transaction Search Results page by column:

  • Number – Transaction number.
  • Date – Transaction date.
  • Store – Store at which the transaction took place.
  • Station – Station at which the transaction took place.
  • Total – Transaction total ($).

4. Click the desired transaction’s row.
5. The Confirm Transaction window appears.
6. Review the duplicate receipt that appears in the window, click Confirm.

The transaction is added to the transaction grid as a return item.

Processing a Return by Transaction with Additional Filters

GEN Return Filters

If no matches were found from the initial transaction number search on the Process a Return page, the Search for a Transaction page will appear, offering you additional filtering options to assist you in your search. You can also reach this page by leaving the Number box blank in your transaction number search on the Process a Return page by clicking Search.

To search for a transaction from the Search for a Transaction page:

1. On the Search for a Transaction page, do any of the following to narrow your search results:

  • In the Transaction Number box, enter the transaction’s first character, or as many as you are able to Or, you can leave the box blank to view all transactions with other applicable filters.
  • Enter the transaction’s date range with the calendar menus by clicking the From and To boxes.
  • Select a Store, Station, and User.

2. Click Search
3. The Transaction Search Results page appears in the frame.
4. Click the desired transaction.
5. The Confirm Transaction window appears.
6. Review the duplicate receipt that appears in the window, and then click Confirm.

The transaction is added to the transaction grid as a return item.

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