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Reservations II support

Processing Payments

Processing Payments by Cash

  1. In the Payment frame, click the Cash tab.
  2. In the Payer box, enter the name of the customer.
  3. In the Amount box, enter the payment amount ($), and then click Split Payment.

A ‘Payment by Cash’ item is added to the transaction grid.

TIP: You can use the touch-screen compatible cash buttons to enter the cash amount in the Amount box.

Note: If Enable Cash Sales Rounding to the nearest five cents is checked in the Global Settings Point of Sales Section, the amount in the Totals field will show the non-rounded amount, and amount in the Amount field will show the actual (rounded) amount due.

Processing Payments by Check

  1. In the Payment frame, click the Check tab.
  2. In the Check Number box, enter the check number.
  3. In the Amount box, enter the payment amount ($).
  4. In the Name on Check box, enter the name that appears on the check.
  5. Enter the check’s Date of issue with the boxes for month, date and year (MM/DD/YY format).
  6. Click Split Payment. A ‘Payment by Check’ item is added to the transaction grid.

Processing Payments by Credit Card (Non-Encrypted)

  1. To process a credit card payment with a magnetic strip reader: In the Payment frame, click the Credit tab.
  2. Swipe the credit card through the magnetic strip reader.
  3. Review the credit card payment details in the Payment frame and click Split Payment or Complete.
  4. A ‘Payment by <Card Type>’ item is added to the transaction grid.

To process a credit card payment manually:

  1. In the Payment frame, click the Credit tab.
  2. In the Card Type drop-down list, select a credit card type.
  3. In the Card Number box, enter the credit card number.
  4. In the Name on Card box, enter the name that appears on the credit card.
  5. In the Amount box, enter the payment amount ($).
  6. In the Expires field, enter the credit card’s expiry date with the boxes for month and year (MM/YY format).
  7. Click Manual. A ‘Payment by <Card Type>’ item is added to the transaction grid.

Note: The Manual button will be available for you to use if your system administrator allows manual credit card processing, OR, initial credit card processing with the magnetic strip reader has failed. If you have further questions, please consult your system administrator.

Processing Payments by Credit Card (Mercury Payment Systems with Magtek)

To process a credit card payment using the Magtek pinpad device (which encrypts credit card data before it enters the system):

  1. In the Payment frame, click the Credit tab.
  2. Click Split Payment or Complete. The following message displays:

gen-mercury

  1. Swipe the credit card through the Magtek device.
  2. A ‘Payment by <Card Type>’ item is added to the transaction grid.

Processing Payments by Credit Card (ETS)

To process a credit card payment using ETS:

  1. In the Payment frame, click the Credit tab.
  2. Click Split Payment or Complete.
  3. Swipe the credit card through the credit card terminal or click Continue to manually enter the credit card information or Cancel to return to the Point of Sale.

If manually entering the credit card information, the following window displays:

ets-manual

Note Clicking into any of the fields will display the following keypad for data entry. By default you must use the keypad for entering the information. Your input will be masked to prevent any unauthorized viewing of the sensitive information. You may choose to use your computer’s keyboard for input by selecting Allow Keyboard Entry. Because this could allow data to be captured within your computer, you must acknowledge that you are accepting PCI liability by doing so.

  1. A ‘Payment by <Card Type>’ item is added to the transaction grid.

Processing Pre-Authorized Credit Card Payments (Non-Encrypted)

If pre-authorization is enabled in Station settings, you will be able to enter gratuities, which is useful for food/beverage sales.

To process pre-authorized credit card payments (non-encrypted):

  1. In the Payment frame, click the Credit tab.
  2. Enter the Card Type, Card Number, Name on Card, and Expires date, or swipe the credit card through the magnetic strip reader if available.
  3. Click Split Payment or Pre-Authorize.
  4. A ‘Payment by <Card Type>’ item is added to the transaction grid.
  5. Click Hold to place the transaction on hold while the customer signs the receipt and enters a gratuity.
  6. When ready, click Recall to recall the transaction.
  7. Select your transaction, and it will be added to the transaction grid.
  8. Click your Credit Card Pre-Authorization amount in the transaction grid. This brings up the credit card information in the payment frame.
  9. If the customer has specified a gratuity, enter it in the +Gratuity field. If no gratuity has been specified, enter “0”.
  10. Click Split Payment to complete the transaction. The Gratuity is added to the transaction grid.
  11. Click Complete to finalize the payment.

Processing Pre-Authorized Credit Card Payments (Mercury Payments with Magtek)

To process pre-authorized credit card payments when using Mercury Payment Systems with a Magtek IPAD:

  1. In the Payment frame, click the Credit tab.
  2. Click Split Payment or Pre Authorize.
  3. The following message displays:

gen-mercury

  1. Swipe the credit card through the Magtek
  2. A ‘Payment by <Card Type>’ item is added to the transaction grid.
  3. Click Hold to place the transaction on hold while the customer signs the receipt and enters a gratuity.
  4. When ready, click Recall to recall the transaction.
  5. Select your transaction and it will be added to the transaction grid.
  6. Click your Credit Card Pre-Authorization amount in the transaction This brings up the credit card information in the payment frame.
  7. If the customer has specified a gratuity, enter it in the +Gratuity field. If no gratuity has been specified, enter “0”.
  8. Click Split Payment to add the gratuity. The Gratuity is added to the transaction grid.
  9. Click Complete to finalize the transaction.

Processing Pre-Authorized Credit Card Payments (ETS)

To process a credit card payment using ETS:

  1. In the Payment frame, click the Credit tab.
  2. Click Split Payment or Pre-Authorize.
  3. Swipe the credit card through the credit card terminal or click Continue to manually enter the credit card information.
  4. A ‘Payment by <Card Type>’ item is added to the transaction grid.
  5. Click Hold to place the transaction on hold while the customer signs the receipt and enters a gratuity.
  6. When ready, click Recall to recall the transaction.
  7. Select your transaction and it will be added to the transaction grid.
  8. Click your Credit Card Pre-Authorization amount in the transaction This brings up the credit card information in the payment frame.
  9. If the customer has specified a gratuity, enter it in the +Gratuity field. If no gratuity has been specified, enter “0”.
  10. Click Split Payment to add the gratuity. The Gratuity is added to the transaction grid.
  11. Click Complete to finalize the transaction.

Processing Payments to a Card on Account

If a customer has a credit card saved on their account, they can use this card to pay for items in the point of sale. This eliminates the need to ask for credit card information every time the customer makes a purchase. For information on adding credit card information to a customer account, see the Customer Management manual. To process a credit card payment to a card on account:

  1. In the Functions frame, click on the Customer tab.
  2. Enter full or partial information into one or more of the Last Name, First Name, Home Phone or Alt ID fields and click Search.
  3. Click the customer name to bring up their information.
  4. Click Card on Account.

Note If you do not have the “Tender Card on Account” privilege, you will be prompted with a Secured Process dialog box. Enter your Username and Password to continue.

  1. The payment frame populates with the customer’s credit card information.
  2. Click Pre Authorize, Split Payment, or Complete to add the payment to the transaction grid.

Processing Payments to a Card on Reservation

Most courses require a credit card in order to secure a reservation. If credit card information was entered when booking a tee time, when that customer checks in and pays for the reservation you can charge the amount to that credit card. To process a payment to a card on reservation:

  1. In the Functions frame, click on the Customer tab.
  2. Enter full or partial information into one or more of the Last Name, First Name, Home Phone or Alt ID fields and click Search.
  3. Click the customer name to bring up their information.
  4. Click Card on Reservation.

Note If you do not have the “Tender Card on Reservation” privilege, you will be prompted with a Secured Process dialog box. Enter your Username and Password to continue.

  1. The payment frame populates with the customer’s credit card information.
  2. Click Pre Authorize, Split Payment, or Complete to add the payment to the transaction grid.

Processing Payments to a Resort

The option to process payment to a resort will be available if your system has a resort configured in a Property Management System (PMS). Please consult your system administrator if you have additional questions regarding how the payment to resort option is set up in your Payment frame.

To process payment to resort:

  1. In the Payment frame, click the Resort tab.
  2. Do any of the following actions:

– Click Room and enter the customer’s account number in the Number box.
– Click Guest Name and enter the customer’s name in the Name box.
– Click Key and swipe the key card through provided magnetic strip reader.

The Swipe text box automatically populates with the corresponding key code.

– Click Gift Card and swipe Maestro gift card through provided magnetic strip.

The Number text box automatically populates with corresponding gift card number.

– Click Reservation and enter the reservation number in the Number box.
– Click Account and enter the account number in the Number box.

Note: The availability of the buttons described above is subject to your system settings.

  1. In the Amount box, enter the payment amount ($) and then click Split Payment. Once the information you’ve entered is validated, the Resort Search Results window appears with a list of relevant record matches.
  2. Click the desired matching record. A ‘Payment by Resort Charge’ is added to the transaction grid.

Processing Payments to an Account

  1. In the Payment frame, click Account.
  2. If there isn’t already a customer associated with the transaction in progress, enter a search term, click Search for Customer, and then select the Customer from the Search Results.
  3. If there is more than one Account associated with the Customer, select the Account you would like to use from the Account dropdown.
  4. If your customer chooses to add gratuity, enter the amount in the Gratuity box.
  5. The Amount is prefilled with the total from the transaction If you would like to charge the full amount to the Account, click Complete. You can also choose to enter a lesser payment amount in the Amount box, and then click Split Payment. You can then process the remaining balance using another payment method.
  6. Click Complete.
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