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Taking payment and completing an order

Available to: Admins, Reservationists
Optional Permissions Required: None
System Settings Required: None

This page will walk you through processing a new order for a customer in the Orders tab with details on every available step.

Open the order

There are few ways to open a new order.

Take payment on an reservation from the tee sheet

  1. Click on the tee time box.
  2. Select Take Payment
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Open a new order (with no reservation)

  1. Go to the Orders tab then New Order.
  2. Select a customer:
    1. For a walk-in customer – If you are not required to create a new profile for each paying customer, leave the order as Walk-in Customer. This is the default setting.
    2. For an existing customer – If the customer has been at your location before, click Walk-in Customer and enter the customer’s name. The system auto-suggests customers after entering the first two letters.
    3. For a new customer – If the customer is new to your business, click Walk-in Customer and click Add New Customer.
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  3. Use the Quick Check-In on the top of any page in GolfNow One to find a customer and click New Order.

Add items

Note: To take payment on a reservation without additional items, skip this step.

Use the tabs in the Order Items section to select items to add to the order.

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Quick Add

Use the Quick Add list to add add-on items and impulse purchases to the order in one click.

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Add employees / commission to (optional)

To attach employees to an item for commission/reporting:

  1. Click Employee/Commission To in the item row.
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  2. Select an employee from the drop-down menu that appears.
  3. Click Save.
  4. Repeat the above steps until all applicable items have employees in the Employee/Commission To field.

Edit items / override price (optional)

Remove an item

To remove an item, click the remove icon Taking payment and completing an order-7.png.

Change quantity

Click anywhere on the item row. Enter a new quantity in the Qty field. Click Save.

Override price

Click anywhere on an item row and adjust the Final Price column.

Override tax

Click on the tax amount in an order to override the tax. Only items with a tax type set to Flexible can be overridden in an open order.

Apply specials

Apply a special to the whole order

  1. Click Apply Special.
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  2. Select the special from the drop-down menu or enter the special code.
  3. The special will be applied to all items. To remove a special, click the X next to the special.
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Apply a special to one item

  1. Click anywhere on the item row.
  2. Select the special from the drop-down menu.
  3. Click Save.

Add tips

Tips can be applied as an itemized order item. They can also be added later when adding payment. To add a tip as an order item:

  1. Click Add Items.
  2. Go to the Tips tab.
  3. Enter a tip amount.
  4. Select an employee from the Staff drop-down menu.
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Add payment

  1. Click Add Payment.
  2. Use the tabs in the Payment box to find and add payment to an order.
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Close the order / offer receipts

Once all payment is added, a Final Actions box will appear. Depending on the forms of payment, you will be prompted to take action(s) to complete the order.

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Print for signature

  1. If the customer paid with a credit card, select slip items to print: Itemized, Merchant, and/or Customer.
  2. Click Print for Signature to print.
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Place order

  1. Click Place Order to finalize the transaction.
  2. When the order is complete, a green status bar at the top of the order page will be filled and an Order Complete line will appear.
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Note: If the order is declined, a red error message will display. Re-enter payment information.

Email a receipt

  1. Click Email Receipt.
  2. Enter the customer’s email address.
  3. Enter a message (Optional).
  4. Click Send.
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Print receipt

To print the receipt after the order is closed, click Print Receipt.

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