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Utilizing player rules

For a printable version of this document, click here.


What is a Player Rule? A player rule, or restriction, is a way to segment your inventory so that certain tee times or rate sets display only for specific users based on their GNC Marketing Profile or Customer Record. With player rules enabled on your booking engine, you will no longer need multiple engines to segment your inventory; instead you can utilize one (1) engine for everything.

How do I enable a Player Rule? Once you have created rules, please reach out to the GolfNow Cares team at 844-800-GOLF to enable player rules for your GolfNow Booking Engine 4.0.


Setting up player rules

Within GolfNow Central (GNC) Marketing, navigate to the Rates Management screen.

  • From the top right menu, select Management.
  • Click “View” under Rates. The next screen that loads is the Rate Management screen.

Within the Rate Management screen you will see tabs for the following:

  • Current Rates: Active rate sets that can be displayed on the course booking engine
  • Inactive: Inactive rate sets that cannot be shown on the course booking engine until made active again
  • NEW! Rules: This new tab is specifically to set up Player Rules

Creating a rule

By default, every course has one (1) rule already created, titled “Default.”

  • The default rule is automatically generated and will allow all rates to continue to display on the booking engine. You can edit the rule to update settings, as needed.
    • Currently, only “Days In,” “Days Out,” and “Credit Card Required” are the only fields you can update.
    • Please note, you cannot add tags to this rule, as this rule is for people who have not logged into the booking engine yet. This means they do not have a GNC Marketing Profile or Customer Record, which is needed to apply a tag to a customer.

Player rules 1

To create a new Rule:

  • Click the green “Create a new rule” button on the right side of the Rules tab.
  • You will be navigated to the General tab. Fill in the following information:
    • Rule Name: Choose a name for the rule you want to create.
      • Ex: If you are setting up a rule for what inventory your members can see, you might title this “Member.”
    • Days In: Number of days “IN” from the start of the booking window when this rule should be applied.
      • Ex: If your members can book starting 3 days from today, but not sooner, you would put a 3 in this section.
    • Days Out: Number of days “OUT” from the current day that this rule should be applied.
      • Ex: If your members can book up to 14 days from today, then you would put a 14 in this section.
    • Credit Card Required: There are 3 options here: Use Course Default, Required, Not Required.
      • Ex: If your members have zero-dollar tee times and you don’t want them to have to enter their credit card information, you would put “Not Required.”
    • Priority: This dictates which rules will be applied to the booking engine first.
      • Ex: If your member rule is your most important, you want to set that priority as 1. Rules are handled in numerical order.
    • Tags: This defines who each rule is applied too. Remember, rules only apply to someone once they have logged into the booking engine, which means they have a GNC Marketing Customer Record. That record needs to be tagged to match the rule they fall under.
      • Ex: You would check off “Member” for the member rule you are creating.
  • Next, navigate to the “Restrictions” tab.
  • This is where all of your ACTIVE rate sets are displayed. If you are missing a rate set, please make sure it is marked as ACTIVE in GNC Admin.
  • For each rate set there is a day of the week, then a drop down menu. The drop down has 3 options: “Not Allowed,” “All Day” and “Custom.”
    • Not Allowed: For the rule you are creating and the customer type you selected this tag for, those customers would not be able to see this rate set.
      • Ex: If you are setting up your “member” rate set and the first rate displayed is your general Online Rate, you would select Not Allowed. This is because Members have a special rate set.
    • All Day: For the rule you are creating and the customer type you selected this tag for, those customers can see this rate for the entire day.
      • Ex: If you are setting up your “member” rate set, you would select “All Day” from the drop downs that are located next to your member rate set.
    • Custom: For the rule you are creating and the customer type you selected this tag for, those customers can see this rate for a specific time of day.
      • Ex: If you are setting up a member rate set and you only want them to see member rates for Saturday and Sunday afternoon, then you would update the custom times to the afternoon for Saturday and Sunday on the drop down menu.

Examples

Here is an example of two (2) different rules set up for two (2) types of members.

Gold Members

  • This is the most important member type I have, so my priority is 1. They pay $0 for their rates and do not have to enter their credit card information. Additionally, their customer tag is “Gold Member.” Anyone with that tag who logs into the booking engine will see ONLY these rates (image below).

Bronze Members

  • This is the third type of member level I have, so my priority is 5. My silver members have a priority of 3. They pay a reduced rate, but still need to enter their credit card information. Additionally, their customer tag is “Bronze Member.” Anyone with that tag who logs into the booking engine will see ONLY these rates. (image below).