Ideas to remember when you’re hiring

Jan 16, 2019

Challenges navigating the “talent pool”

Golf course managers take care of the employees and the employees take care of the customers. That’s a time-honored belief that shows how vital it is to find the right people and keep the very good ones from moving on prematurely.

At a rapid-fire pace, we’ll look at a few strategies worth considering when a spot or two or three needs filling.

  • “Hire for X, train for Y,” is a useful concept for any staffing-up scenario. Not every candidate’s experience will match exactly with your needs, but a good work ethic and an eagerness to learn through on-the-job training can go a long way.
  • Be creative. Consider if you could hire two, part-time employees instead of one full-time employee and split the coverage. If the job doesn’t require knowledge of the game, expand your candidate pool by looking at talent that has experience in customer service.
  • Ask open-ended questions that require more than a “yes” or “no” response to get the most out of an interview.
  • Entice candidates by sharing any growth and development opportunities. Is there a path to management or could they help with event planning or social marketing campaigns?
  • Be willing to listen to ideas from everyone in the workplace, especially your front-line workers. You never know the next source of a great idea. The renowned writings of Alan Robinson and Dean Schroeder (check out “The Idea-Driven Organization”) show hundreds of examples of how valuable these sets of fresh eyes can be.
  • And if you’re hiring a golf instructor to teach and promote the game, there’s new thinking on that. According to early research, golfers who get involved with lessons, clinics, club fitting and other game-improvement activity spend more money at the facility. Find a teacher who has tracked his or her spend-per-student (on golf, food, merchandise, etc.) and also kept count of beginner students they turned into golfers. Create incentives to encourage them to work that same magic at your place.