More revenue, more time saved with golf course customer service from GolfNow Answers.
Every part of your business requires a strategy—including the phone. GolfNow Answers is golf course customer service designed to offer your golfers world-class service, free up your time and allow you to provide a perfect experience without sacrificing revenue.
Sell rounds while you sleep
Answers has your phone calls covered around the clock.
Your customers receive full attention and are routed exactly where they need to be.
Every call that comes in is recorded for quality assurance.
Online all the time
GolfNow Answers goes beyond the phone, too.
GOLF COURSE CUSTOMER SERVICE THAT’S ALWAYS ON
We cover 100% of your tee time calls, 24/7/365.
- No down time – You and your staff can pay more attention to other aspects of business, like greeting your customers professionally and managing the additional rounds and revenue that Answers will generate.
- Let your golfers reach you any time of day, anywhere they happen to be, and open your inventory to more customers.
DETAILED REPORTING & PERFORMANCE REPORTS
Every incoming call is recorded for quality assurance, and we deliver detailed reports on average hold times, abandoned calls and call volume to continually improve service and ensure satisfaction…for you and your golfers.
- Helps you capture at-risk revenue, improve customer service and grow your database efficiently.
- 90-day audio storage for review and quality assurance.
SEAMLESS EXPERIENCE FOR YOUR GOLFERS
Attendants read your script and book your tee times. Your script, combined with the experience and training of our industry-leading golf course customer service team, help strengthen the experience for golfers at your course.
- Reservationists are golf course experts and speak with each golfer as if they are on site.
- Email addresses collected for confirmations and marketing pushes.
ANSWERS CHAT – ONLINE, ALL THE TIME
Chat offers one more way for your customers to connect to your business, check conditions, book tee times and get information immediately.
- Added communication options between your course and your customers create even more revenue potential.
- Your customers chat directly with a representative who is familiar with your course and dedicated to providing an exceptional experience.
- Direct links to reservation and check out pages for a seamless experience.