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Refunding and voiding orders

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  1. Navigate to the Orders Tab | Manage Orders.
  2. Find and click into the order number.
  3. Click Void Order or Refund Order.
  • Void Order
    • Orders can be voided the same day as the credit card has not been batched (integrated credit card processing).
    • You will not need to swipe the credit card again to void, it will eliminate the token.
  • Refund Order 
    • Select what item(s) are being refunded from the refund drop down.
    • Select the method of payment back to the customer.
    • Leave a refund note as applicable (internal notes on the order history).
    • You will not need to swipe the credit card again to refund. The credit card has been saved on the order and will produce a credit to the credit card.


  • Navigate to the Report Tab  | Refund By Day.
  • This report does show the refund notes as well.
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